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Help center · Answers in pt-BR · Updated 2026

Frequently Asked Questions about 389bet — Get All Your Questions Answered

Account registration, Pix deposits, withdrawals, bonuses, Sports Betting, Live Casino and responsible gambling — the most complete answers for Brazilian players, all in one place.

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Find Answers by Topic at 389bet

The most common questions from Brazilian players, organized by topic. Click the subject you need and go straight to the answer.

Registration & Account

How to create an account, CPF verification, KYC with ID documents, account recovery, updating personal details, account closure and age requirements.

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Deposits & Withdrawals

Pix, bank slip (boleto), credit card, PicPay, Mercado Pago, TED. Minimum amounts, processing times, fees, and transaction issues.

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Bonuses & Promotions

100% welcome bonus up to R$ 500.00, rollover requirement, weekly free bets, Live Casino cashback, and special Brasileirão promotions.

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Sports Betting

Live betting on Brasileirão, Copa do Brasil, and Libertadores. Cash out, bet types, available markets, live odds, and how the accumulator works.

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Live Casino and Slots

Crazy Time, European Roulette, Blackjack, Baccarat. How RTP works, table limits, live streaming, slots, and crash games like Aviator.

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Security & Responsible Gambling

Account security, SSL, LGPD, self-exclusion, deposit limits, session timer, password recovery, and how to spot fraud attempts.

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All 389bet Frequently Asked Questions

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Registration & Account

7 questions

To create an account at 389bet, you need to have 18 years of age or older, be a Brazilian resident, and hold a valid CPF issued by the Receita Federal. You'll also need an active email address and a Brazilian mobile number. Registration is free and doesn't require document submission upfront — identity verification (KYC) with a photo ID is only requested before processing withdrawals above R$ 1,000.00. Each CPF may be used to create only one account on the platform.

Activation is nearly instant. After completing your registration at 389bet, you'll receive a confirmation email within 2 minutes. Click the link in the email and your account will be ready for your first Pix deposit. If the email doesn't arrive, check your spam, junk, or "Promotions" folder. If you still can't find it, reach out via contato@389bet.world — support resolves it in minutes.

KYC verification is required for withdrawals above R$ 1,000.00 or in specific regulatory situations. When needed, you'll receive an email with instructions to submit the following directly through the platform:
  • A photo ID (national ID card, driver's license, or passport)
  • Proof of address dated within the last 3 months (utility bill, landline phone bill, or bank statement)
The process is 100% online and review takes an average of 24 hours. Valid, legible documents are typically approved without any resubmission requests.

Contact details such as your email address and mobile number can be updated directly under "My Account" on the platform, with email confirmation for security. CPF, full name, and date of birth cannot be changed after registration — these details are tied to your identity document and are verified through the KYC process. If any of these fields contain an error, please contact support via contato@389bet.world before attempting any withdrawal, as any discrepancy will be flagged during verification.

Yes, as long as each family member creates their own account with their own CPF, email, phone number, and a distinct payment method. 389bet's policy is one account per CPF and per individual — it is not possible to hold two accounts under the same CPF. Members of the same household may have separate accounts, but the system monitors behavior that may indicate multiple accounts being created to improperly accumulate bonuses. If detected, all accounts involved may be closed.

To permanently close your account, send an email to contato@389bet.world with the subject line "Account Closure" including your registered email address, full name and CPF for identity verification. Any available balance in the account is returned via Pix before closure. Once confirmed, the account is permanently deactivated within 24 hours and cannot be reopened. If the reason is related to problem gambling, we recommend using the permanent self-exclusion option — available in the Responsible Gaming.

On the 389bet login, click "Forgot my password". Enter your registered email address and the system will send a reset link within 2 minutes. Click the link and set a new password directly in your browser — no need to enter your old password. The link is valid for 30 minutes. If you no longer have access to your registered email, please contact us via contato@389bet.world with the subject line "Account Recovery" and provide your CPF, full name, and date of birth for identity verification.

Deposits & Withdrawals

8 questions

Pix deposits at 389bet are processed in under 30 seconds — including weekends, public holidays, and overnight. It is the fastest method available on the platform. As soon as the Pix transaction is confirmed by the banking system, the balance appears automatically in your 389bet account with no manual action required. If the balance does not appear within 5 minutes of your bank confirming the Pix, contact support and send the transaction receipt.

Minimum deposit amounts at 389bet vary by payment method:
  • Pix: R$ 20.00 (funds in under 30 seconds)
  • Boleto bancário: R$ 30.00 (processed within 1 business day)
  • Credit or debit card: R$ 30.00
  • PicPay: R$ 20.00 (up to 24 hours)
  • Mercado Pago: R$ 20.00 (up to 24 hours)
  • TED (Nubank, Itaú, Bradesco, Banco do Brasil): R$ 50.00
All payments are processed in BRL with no conversion fee or additional charge from 389bet.

Pix withdrawals are processed within less than 5 minutes in most cases — including weekends. The funds are deposited directly to the Pix key registered on your account. For accounts that have not yet completed KYC verification, withdrawals above R$ 1,000.00 will be held until identity verification is finalized. Verification takes up to 24 hours after the correct documents are submitted. All withdrawals are made to the CPF of the account holder — withdrawals to third-party accounts are not permitted.

The minimum withdrawal amount via Pix at 389bet is R$ 30.00. There is no single maximum withdrawal limit — withdrawals above R$ 1,000.00 are subject to KYC identity verification. Larger withdrawals may be processed in stages depending on the account history and the platform's compliance rules. For high-value withdrawals, we recommend contacting support in advance to ensure a smooth, delay-free process.

Pix withdrawals at 389bet must be sent to a Pix key registered to the account holder's CPF. You can use any type of Pix key (CPF, email, phone number, or random key), as long as it is linked to your own CPF at any bank — Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, Inter, or any other Brazilian bank that supports Pix. Withdrawals to another person's Pix key are not allowed.

If your balance hasn't appeared within 5 minutes of your bank confirming the Pix, follow these steps:
  • Refresh your 389bet account page (F5 on desktop or pull down to refresh on mobile)
  • Check whether the transaction was actually confirmed in your banking app — not just initiated
  • Make sure the Pix key you used belongs to 389bet and not another recipient
If your bank confirms the Pix was processed but the balance hasn't appeared yet, please contact support via contato@389bet.world by sending the transaction receipt with the Pix ID. The team will locate and manually credit the balance within up to 2 hours.

389bet charges no fees for deposits via Pix, boleto, card, PicPay, or Mercado Pago. Pix withdrawals are also free. The only potential cost is from your bank or card provider, which in some cases charges for credit card transactions — this depends on your agreement with your bank and is unrelated to 389bet. Boleto deposits carry no additional platform fee, but check with your bank to see if it charges a fee for boleto issuance.

Confirmed deposits cannot be canceled — this applies to Pix, boleto, and card. Once the balance is in your 389bet account, the way to recover the funds is by requesting a withdrawal as normal. To withdraw, go to "Withdrawals" in your account and select the Pix option. The minimum withdrawal amount is R$ 30.00. If the deposit was made by mistake (wrong amount, wrong account), contact support immediately via contato@389bet.world before placing any bets with the deposited balance.

Bonuses & Promotions

6 questions

389bet's welcome bonus matches your first first deposit automatically, up to a maximum of R$ 500.00. Deposit R$ 100.00 via Pix and you'll receive an extra R$ 100.00 in bonus funds — giving you R$ 200.00 to bet with. Deposit R$ 500.00 and you'll get an extra R$ 500.00 in bonus, starting with R$ 1,000.00 in total. For deposits above R$ 500.00, the bonus is calculated on R$ 500.00 only. The bonus is credited automatically — no promo code needed — and will appear in your bonus balance immediately after your deposit.

The rollover is the total amount you need to wager for your bonus balance to be converted into real funds and released for withdrawal. At 389bet, the welcome bonus rollover is 10x the bonus amount, with minimum odds of 1.50 per bet. For example: if you received a R$ 200.00 bonus, you need to place bets totalling R$ 2,000.00 at odds of 1.50 or higher. The deadline to complete the rollover is 30 days from your first deposit. Cancelled bets, bets on voided events and bets placed at odds below 1.50 do not count toward the rollover.

Weekly free bets are released every Monday for active 389bet accounts — accounts that placed at least one bet in the previous week. The amount varies depending on the championship round and current promotions. Free bets appear in the "Promotions" section of your account and can be used on selected Brasileirão, Copa do Brasil, and other eligible competition matches as specified in the promotion. Free bets generally carry no rollover — the net winnings from any successful bet are credited directly to your real balance and are available for withdrawal.

The Live Casino cashback at 389bet is calculated on your net weekly losses — that is, total wagered minus total won at the live casino (Crazy Time, Roulette, Blackjack, Baccarat, etc.). The percentage varies based on your account level, reaching up to 15%. Cashback is credited every Monday as bonus balance with a rollover of just 1x — virtually no withdrawal restriction. To qualify, your account must have made at least one deposit of R$ 50.00 during the reference week. Full details are in the Terms and Conditions.

If the 30-day welcome bonus period expires before you complete the full rollover, any remaining bonus balance is automatically canceled. Your real account balance (the amount you deposited) is not affected — only the bonus that has not yet been converted to real funds is removed. Any partially completed rollover does not carry over to future bonuses. For this reason, we recommend spreading your bets across the 4-week window, focusing on the Brasileirão matches and Live Casino games you already follow.

No. The 100% welcome bonus up to R$ 500.00 is credited automatically on the first deposit — no code required. The registration form includes an optional "Promotional Code" field for players who have received a coupon with special benefits (higher bonus, extra cashback, etc.). If you don't have a code, just leave the field blank and the standard bonus will be applied automatically. Never enter codes found on third-party websites without first confirming their validity directly with 389bet support.

Sports Betting

7 questions

389bet offers betting on more than 30 sports. The main options available to Brazilian players include:
  • Football: Brasileirão Série A and B, Copa do Brasil, Libertadores, Sul-Americana, Premier League, Champions League, La Liga, Serie A, and more
  • E-sports: CBLOL, CS2, League of Legends, Valorant, Free Fire
  • Basketball: NBB, NBA
  • Volleyball: Brazilian Superliga, Nations League
  • MMA/UFC: all Ultimate Fighting Championship events
  • Tennis, Formula 1, boxing, rugby, and more

Cash Out lets you settle a bet before the final result, receiving a partial amount based on the odds at the time of settlement. If your bet is winning, Cash Out secures part of your profit. If it's losing, it can reduce your losses. To use Cash Out at 389bet, go to "My Bets" → "Open Bets" during the event and click "Cash Out" if the option is available. Not all markets and sports offer Cash Out — it is available mainly for football, e-sports and tennis.

Yes. 389bet allows you to build accumulator bets by combining selections from different games and sports. The more selections you add, the higher the potential return — and the higher the risk, since every selection must win for the bet to pay out. At 389bet, an accumulator can combine matches from the Brasileirão, Libertadores, e-sports, and other sports all in the same bet. You cannot combine multiple selections from the same game, or selections that contradict each other, in a single accumulator. The minimum stake for accumulator bets is R$ 2.00.

Live betting lets you place bets on events that have already started, with odds updated in real time based on the score, time remaining, and how the game unfolds. At 389bet, you can bet live on Brasileirão, Copa do Brasil, CBLOL, and dozens of other events — including next goalscorer, half-time result, number of corners, and much more. Live odds change fast; if you click on an odd and it shifts before you confirm your bet, the platform will notify you of the change and wait for your confirmation or rejection.

If a game is postponed or canceled before it begins, all bets placed on it are automatically canceled and the wagered amount is returned to your account balance. If the game was cancelled after it had already started, the rules depend on the timing and bet type — in general, bets on markets that already have a defined outcome (such as the first-half score) are kept. For accumulator bets, the voided selection is removed from the accumulator and the odds are recalculated for the remaining selections.

At 389bet, the minimum amount per single bet is R$ 1.00. Maximum limits vary by sport, market, and event — bets on major Brasileirão Série A matches typically have higher limits than those on smaller leagues. Minimum odds vary by market; for bets that count toward bonus rollover, the minimum qualifying odd is 1.50. For accumulator bets, the minimum stake is R$ 2.00 and each selection must have odds of at least 1.10 to be included.

389bet's e-sports section covers the top Brazilian and international tournaments: CBLOL, CS2 Major, League of Legends World Championship, Valorant Champions Tour, and Free Fire Series. Betting works the same way as sports betting — you choose a market (match winner, map score, first map winner, number of kills, etc.) and confirm your stake. Many e-sports events include integrated streaming directly on the platform, so you can follow the action live while you bet. Access the full section at E-sports.

Live Casino and Slots

6 questions

389bet's Live Casino features dozens of tables with real dealers streamed in HD, available 24 hours a day. The most popular games include:
  • Crazy Time — live game show with massive multipliers
  • European and Brazilian Roulette — tables available in Portuguese and other languages
  • Blackjack — multiple variations and table limits
  • Baccarat — classic and Speed Baccarat versions
  • Monopoly Live and Dream Catcher — interactive game shows
  • Andar Bahar and other Asian games
Visit the full section at Live Casino.

RTP (Return to Player) is the theoretical return percentage of a slot — how much the game pays back, on average, for every BRL 100.00 wagered over millions of rounds. A slot with 96% RTP returns, on average, R$ 96.00 for every R$ 100.00 wagered. At 389bet, all available slots come from licensed providers such as Pragmatic Play, PG Soft and Hacksaw Gaming, with audited and certified RTP. The RTP for each slot is available on the game's info page within the platform. Keep in mind: RTP is a long-term statistical average — individual session results can vary significantly.

Crash games are a game category where a multiplier rises progressively and you need to cash out before it "crashes" — when the round ends and anyone who hasn't cashed out loses their bet. In Aviator, a plane takes off and the multiplier climbs. You place your bet, watch the multiplier rise in real time, and click "Cash Out" when it reaches your target. If the plane "flies away" (crashes) before you cash out, your bet is lost. The point at which the multiplier crashes is determined by a provably fair algorithm, audited to ensure randomness. Crash games are high-risk — use session limits and bet responsibly.

Yes. The 389bet live casino is optimized to run in your mobile browser — Android (Chrome, Samsung Internet) and iPhone (Safari) — with no app download required. Live table streams use adaptive technology that adjusts video quality based on your connection speed, ensuring a smooth experience even on 4G. For the best experience, we recommend a Wi-Fi or 4G/5G connection with at least 5 Mbps. HD streaming works best at 10 Mbps or above.

Limits vary depending on the game and table selected. As a general guide:
  • Roulette: minimum R$ 1.00 per number, maximum R$ 5,000.00 per number at VIP tables
  • Blackjack: minimum of R$ 5.00 per hand, maximum of R$ 10,000.00 at premium tables
  • Crazy Time: minimum of R$ 0.20 per segment, with no declared fixed maximum
  • Baccarat: minimum BRL 2.00, maximum BRL 8,000.00
Each table displays its limits before you join. VIP tables have higher limits and are recommended for experienced live casino players.

It depends on how you are playing. Winnings obtained using real balance (deposited funds, not bonus) are available for immediate withdrawal — simply go to "Withdrawals" and request via Pix. Winnings obtained using bonus balance must meet the rollover requirement before they can be withdrawn. To see how much of your balance is real and how much is bonus, go to the "My Balance" section in your account. Your real balance can always be withdrawn — your bonus balance cannot.

Security & Responsible Gambling

6 questions

Yes. 389bet uses 256-bit SSL encryption across all data transmissions — the same standard used by Brazil's leading banks. Personal data is handled in compliance with the LGPD (Law No. 13,709/2018) and are never shared with third parties for commercial purposes. Credit card data is processed with PCI-DSS Level 1 tokenization — 389bet does not store full card numbers. Passwords are stored only as cryptographic hashes: not even platform staff have access to your password. For more details, please refer to the Privacy Policy.

Temporary self-exclusion is available directly in the "Responsible Gambling" section of your account, with no need to contact support. You can choose periods of 24 hours, 7 days, 30 days, 90 days or 6 months. During self-exclusion, deposits and bets are blocked — but withdrawals of any existing balance remain available. Self-exclusion cannot be reversed before the period ends — this is intentional to ensure your protection. For permanent self-exclusion, contact us via contato@389bet.world. More information at Responsible Gaming.

The deposit limit is set under "My Account" → "Responsible Gaming" directly on the platform. You choose the maximum amount you can deposit per period (daily, weekly, or monthly). Limit reductions take effect immediately. Limit increases only take effect after 7 days — a cooling-off period to prevent impulsive decisions. The limit is enforced at the system level: any deposit exceeding the configured amount will be blocked, regardless of the payment method used.

389bet never asks for your password via WhatsApp, SMS, phone, email, or any other channel. Scammers create fake profiles on social media and on websites that closely resemble the platform in order to steal your credentials. Warning signs:
  • A message asking for your password, CPF, or banking details "for verification"
  • Sites with URLs that look similar to, but differ from, 389bet.world
  • Promises of inflated bonuses not officially announced
  • Unsolicited calls "from 389bet support"
If you receive any suspicious contact using the 389bet name, do not click any links or share your details and report it immediately to contato@389bet.world.

Act immediately:
  • Try changing your password under "My Account" → "Security"
  • If you cannot access your account, use the "Forgot my password" option on the login page
  • Contact us urgent with support via contato@389bet.world with the subject line "Compromised Account" — the team may preventively lock the account while the situation is investigated
  • Check whether your password is being used on other services and update it there as well
389bet logs all logins with IP address and device — these records are used to investigate unauthorized access and can help with account recovery.

389bet takes responsible gambling seriously. If you feel that gambling is affecting your finances, relationships or mental health, free support resources are available in Brazil:
  • CVV — Centro de Valorização da Vida: call 188, available 24 hours a day from any mobile or landline, free of charge. Also accessible via chat at cvv.org.br.
  • CAPS (Psychosocial Care Center): SUS public mental health network, available in every city across Brazil.
  • 389bet Support: our team at contato@389bet.world can activate self-exclusion and provide gambling activity reports to support professional help — without judgment.
Visit our Responsible Gaming for more information and responsible gaming tools.

Why 389bet's Help Center Is Different from the Rest

Every betting platform has an FAQ page. But most of them respond with generic copy that doesn't actually solve anything. 389bet chose a different approach: detailed answers in plain language that genuinely explain how things work — no vague wording, no redirecting users to support every time.

The 389bet frequently asked questions are updated regularly based on real questions submitted to our support team — whatever comes up most in live chat and email becomes an answer here. The goal is for you to resolve most situations without needing to contact anyone.

Didn't find what you were looking for? Use the search bar at the top of this page to look up keywords — "Pix", "bonus", "withdrawal", "registration" — or reach out to support directly by email (contato@389bet.world) or live chat. Chat responds in under 2 minutes during peak Brasileirão match hours.

Deposits & Withdrawals: Your Most Common Questions Answered

The vast majority of questions that reach 389bet involves financial transactions — especially when a player makes their first deposit via Pix or requests their first withdrawal. That makes complete sense: it's when real money is on the line and any uncertainty is entirely justified.

Pix is by far the most popular payment method among Brazilian players at 389bet — and for good reason. Funds arrive in under 30 seconds, it's available 24 hours a day, there are no fees, and it has the lowest minimum deposit on the platform (R$ 20.00). Pix withdrawals take under 5 minutes in most cases and are sent to the Pix key linked to the account holder's CPF. Withdrawals to another person's account are not permitted — this is a fraud protection measure, not a bureaucratic hurdle.

For identity verification (KYC), the process is fully online and takes an average of 24 hours after the correct documents are submitted. A government-issued photo ID (RG or CNH) and a proof of address dated within the last 3 months are enough to get approved in most cases.

Bonuses & Rollover: What You Need to Know Before You Bet

The 100% bonus up to R$ 500.00 is real and automatic — no code required. But the rollover requirement exists and it's important to understand it before you start: you need to wager 10 times the bonus amount at odds of 1.50 or higher to release the bonus for withdrawal. There's nothing hidden about this — it's all in the Terms and Conditions of the platform with complete transparency.

Your real balance (the money you deposited) can always be withdrawn, regardless of the rollover requirement. What cannot be withdrawn before the rollover is met is the bonus amount itself. A lot of confusion comes from this distinction: your deposit is always yours — the bonus is an extra credit that comes with usage conditions.

Sports Betting: What Makes 389bet the Right Choice for Brazilian Players

389bet was built for fans who truly follow Brazilian football — with competitive odds on every Brasileirão Série A match, Copa do Brasil, Libertadores, and Sul-Americana, plus over 200 markets per game in major derbies. Live Cash Out, accumulator bets, and live betting with real-time odds round out the sports offering.

For e-sports fans, 389bet offers full coverage of the CBLOL, the CS2 Major, and the top international tournaments for League of Legends, Valorant, and Free Fire — with integrated streaming so you can watch while you bet. It's one of the most comprehensive e-sports offerings in the Brazilian betting market.

Still have questions? 389bet's support team operates in Portuguese, seven days a week, via live chat (response in under 2 minutes) and email (contato@389bet.world). The team is trained to genuinely solve problems — not to deliver scripted responses.

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Didn't Find Your Answer? Get in Touch

Our support team responds in Portuguese and is available every day of the week.

Live Chat

Real agent in English. Response in under 2 minutes. Available during peak gaming and betting hours.

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Support Email

For matters requiring documentation, such as account recovery, KYC, bet disputes, and permanent self-exclusion.

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Responsible Gaming

Questions about self-exclusion, deposit limits, session timers or emotional support related to gambling. No judgment.

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CVV — 188

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Don't have a 389bet account yet? It's free and takes 3 minutes

Sign up, make your first deposit via Pix from R$ 20.00, and get a 100% bonus up to R$ 500.00. Live betting on the Brasileirão, casino, and e-sports are all waiting for you.

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All the Answers Are Here — and So Is 389bet

Sign up for free, claim the 100% bonus and bet on the Brasileirão, CBLOL and Live Casino with the confidence of having support in your language.

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Your Data is Protected by LGPD at 389bet

All information provided to 389bet are handled with 256-bit SSL encryption and in compliance with LGPD (Law No. 13,709/2018). No data is shared with third parties for commercial purposes. Please refer to the Privacy Policy and the Terms and Conditions for more details. Bet responsibly: Responsible Gaming. For players aged 18 and over residing in Brazil only.

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