Sports Betting and live casino are entertainment. 389bet provides real, practical tools to keep gambling fun — and to make sure it never becomes a problem. This is not fine-print talk. It is a genuine commitment from the platform.
It's not just a page on the website. These are concrete decisions 389bet makes every day to protect Brazilian players.
All responsible gambling tools are in the "My Account" section of 389bet — no need to contact support to set a deposit limit or activate the session timer. Two clicks and you're done.
Easy to use389bet uses identity verification (KYC) with CPF validation, date of birth, and photo ID to ensure only users aged 18 and over can access the platform — simply checking a box claiming you meet the age requirement is not enough.
+18 requiredThe 389bet team monitors usage patterns that may indicate problem gambling — such as sudden increases in deposits, very long sessions, or bets placed right after withdrawals. In these cases, the support team reaches out proactively.
ProactiveWhen you set a deposit limit of R$ 200.00 per week on 389bet, that limit is technical — the system will not process any deposit above the configured amount, regardless of the payment method used (Pix, boleto, card). There is no way to "get around it".
EffectiveAll 389bet agents receive specific training in identifying problematic gambling behavior. They are empowered to escalate cases to the responsible gambling team and to guide users on available tools — without judgment.
Prepared389bet does not send "come back and bet" communications to users who have used responsible gambling tools, requested self-exclusion, or reduced their limits. Aggressive promotions targeting at-risk profiles are blocked internally by the platform.
No pressureAll tools are accessible directly in your account, with no need to contact support — except for permanent self-exclusion, which for security reasons requires confirmation via email.
Set the maximum amount you can deposit at 389bet per period. Available periods:
Important: Decreasing a limit takes effect immediately. Increasing a limit only applies after 7 days — giving you time to reflect on the decision.
Set a maximum betting amount per gaming session — whether on the Brasileirão, the Live Casino, or esports. Once you hit the limit, new bets are blocked until your next session.
Set a maximum continuous play time. 389bet sends progressive alerts and, once the limit is reached, displays a recommended break message.
Lock your account for a set period. During a temporary self-exclusion, no deposits, bets, or access to games are permitted — regardless of the device used.
Close your 389bet account permanently and irreversibly. Once confirmed, the account is permanently deactivated and no requests to reopen it will be accepted.
Access your full betting, deposit, and gaming session history for the last 12 months directly in your account. See how much you wagered, how much you deposited, and your total play time per period — so you can clearly understand your own behavior.
Takes under 2 minutes on your phone — no need to contact support for most settings.
Log in to 389bet on your phone or computer. In the top bar or side menu, click on your profile icon.
In the account menu, find the "Responsible Gambling" or "Security Settings" section. All tools are grouped in that area.
Select the tool you want — deposit limit, session timer, or self-exclusion — and configure the settings in a way that makes sense for you.
Confirm the setting with your password. Limit reductions take effect immediately. 389bet sends a confirmation email for every responsible gambling setting you activate.
Prefer help? Contact support by email: contato@389bet.world
Recognizing the signs early makes all the difference — for you and for those around you.
If you identified with any of these signs: Talk to someone you trust. Call CVV — Centro de Valorização da Vida — at 188, available 24 hours a day, from any mobile phone in Brazil, at no cost. You can also reach the 389bet team at contato@389bet.world — we are here to help.
Answer honestly. There are no right or wrong answers — this is a tool for self-awareness.
Answer Yes or No to each question below. No responses are sent to 389bet — this is for your eyes only.
Betting on the Brasileirão, Crazy Time sessions at the live casino, live betting on CBLOL matches — all of this can be a genuine and healthy form of entertainment. Most people who use 389bet bet for fun, within the budget they've set aside for leisure, without it affecting other areas of their life.
The reality is that some players may develop a problematic pattern of gambling behavior — and that has nothing to do with weakness of character. Compulsive gambling is recognized by the World Health Organization (WHO) as a behavioral disorder that requires attention and professional support, not judgment.
A 389bet understands that operating a betting platform in Brazil carries a real responsibility: providing effective responsible gambling tools, training staff to identify at-risk behavior, and acting proactively when needed — not only when the user asks.
389bet's golden rule: Only bet with money you've set aside for entertainment — the same way you would with tickets to a match or a night out. Never use money earmarked for bills, groceries, or emergencies to make deposits.
In healthy gambling, betting is a complement to the experience of watching football or following an esports tournament — not the center of your life. People who gamble healthily set a budget before opening the platform, accept losses as part of the game, feel no urge to "recover" what they lost, and stop betting when they reach the limit they set.
With problem gambling, the pattern is different: the player thinks about betting even when away from the platform, progressively raises their stakes to keep the same level of excitement, lies to people close to them about how much they spend, and feels genuine distress when they cannot bet. If any of this resonates with you, it is time to use the tools at 389bet or seek outside help.
The platform is exclusively for users aged 18 and over. A 389bet applies CPF and date-of-birth verification at registration, along with photo ID validation during the KYC process. If you share a device with children or teenagers, we recommend:
A 389bet encourages users to reach out to specialized support organizations for problem gamblers. Professional support is essential when the platform's own tools are no longer enough. In Brazil, the main resources available are:
CVV — Centro de Valorização da Vida: Phone 188, available 24 hours a day, 7 days a week, from any mobile or landline in Brazil. Free and confidential support for anyone in emotional distress or in need of assistance. CVV also offers chat and email for those who prefer text over a phone call.
For specialized treatment of compulsive gambling, contact the CAPS (Centro de Atenção Psicossocial) in your city — part of the SUS public mental health network — or a psychologist or psychiatrist with experience in impulse control disorders. 389bet can provide reports of your gaming history to support professional follow-up — reach out at contato@389bet.world.
In 2026, the 389bet continues to invest in responsible gambling in concrete ways: expanding support team training, improving early detection systems for problematic behavior, adding new limit-customization features on the platform, and partnering with Brazilian mental health organizations.
The goal is not simply to meet a legal or regulatory requirement — it is to build a platform that Brazilian players can use with confidence for years, without gambling ever becoming a burden. 389bet believes that a platform that respects its users grows sustainably, with a healthy and engaged player base. That is good for everyone.
Our team is available in Portuguese to help with any setting or difficult conversation — no judgment.
A real agent in Portuguese, responding in under 2 minutes. Available during peak game and event hours.
For permanent self-exclusion requests, gambling reports, or confidential conversations with the responsible gambling team.
For specialized emotional support, available 24 hours a day across Brazil, free from any mobile or landline.
Detailed guides on how to set limits, activate self-exclusion, and use all responsible gambling tools on the platform.
Set your limits, activate the session timer, and enjoy the Brasileirão, the Copa do Brasil, and the live casino with the peace of mind that comes from playing responsibly.
Real limit tools, Portuguese-language support, rigorous age verification, and a welcome bonus for players who stay within their leisure budget.
Responsible gambling tool requests — self-exclusion, deposit limits, session timers — are handled with complete confidentiality and in compliance with the LGPD (Law No. 13.709/2018). No information about the use of these tools is shared with third parties or used for marketing purposes. For more information on how 389bet protects your data, see our Privacy Policy. For questions about the terms of use, visit Terms and Conditions.
The most common questions from Brazilian players about the platform's responsible gambling tools and policies.